Users should check for updates, and if there are any available, download and install them. Once the Surface device is connected to the Internet, users should enter the Start Menu and choose the Windows Update option under the Update & Security menu of Settings.

If that does not work, users have three choices: use a wired connection, utilize mobile broadband connectivity for compatible Surface devices, or use a smartphone's Internet connection through tethering. It is recommended that users try to connect to a public Wi-Fi network, such as in a library or an establishment, to see if the Surface device can connect to the Internet to download the updates.

Microsoft said that users experiencing Wi-Fi issues may simply not have the latest updates for their Surface device installed, which would be understandable given that they could not go online to download and install the required updates. Microsoft has released a list of solutions for users to try and see if they can fix the problem themselves, and if you are one of the affected users, hopefully one of these proposed solutions would work.

Surface pro 3 wont update